Register for Webcast on Comprehensive Patient-Centered Care in the ICU

Registration is now open for the webcast, Comprehensive Patient-Centered Care in the ICU, the latest offering from the Society of Critical Care Medicine’s (SCCM) Project Dispatch series. This session will discuss how patient- and family-centered care considers and anticipates the needs of patients and their families, all of whom are important members of the support and care team. The multidisciplinary team in a mixed medical-surgical adult intensive care unit (ICU) at Memorial Sloan Kettering Cancer Center (MSKCC) in New York received the ICU Design Citation award in 2009 for their creation of an ICU that focuses on this approach.

In this presentation, Neil A. Halpern, MD, FCCM, Chief, Critical Care Medicine Service at MSKCC, will describe how his unit developed a calming, healthy, safe, and healing ICU environment by ensuring shared decision making and frequent communications with patients and families through the ICU stay to end of life. He will discuss innovative programs and technologies linked to direct patient care, such as advanced alarm management systems, early mobility programs for ventilated patients and integrative medicine consultation for bedside massage, music therapy and meditation.

Dr. Halpern will also review the extensive accommodations made for patients and families, as well as how the MSKCC program encompasses patients’ entire ICU experience. Some unique features include video displays to soothe patients, family members and visitors, volunteer greeters in the waiting room to help orient families and visitors to the ICU, food and coffee service, weekly multidisciplinary rounds and end-of-week conferences to discuss the full spectrum of patient and family issues, communication skills training for staff through the Department of Psychiatry and Behavioral Sciences, child visits, and the use of a survey to assess how patients, family members and visitors cope with a difficult situation.

Learning Objectives

  • Describe the comprehensive program at MSKCC
  • Formulate plans to implement elements of the MSKCC program in the participants’ own organizations
  • Evaluate the impact these types of programs have on patient and family satisfaction

This webcast will take place on Thursday, December 11, 2014, at 12:00 p.m. Central Time.

Register online today using your customer ID and password. Complimentary registration is made possible by a grant from the Agency for Healthcare Research and Quality (AHRQ).

If you have any questions, please contact SCCM Customer Service at +1 847 827-6888.

This webcast was organized by SCCM’s Project Dispatch. Project Dispatch focuses on the patient and family experience. The initiative highlights a number of patient-centered care approaches to encourage awareness and adoption at the bedside among SCCM’s members. This project is supported by grant number R18HS21940 from AHRQ. The content is solely the responsibility of the authors and does not necessarily represent the official views of AHRQ.

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