The Neuroscience Intensive Care Unit (NICU) at Yale-New Haven Hospital in New Haven, Connecticut, USA, received this year’s Family-Centered Care Innovation Award in recognition for the unit’s novel methods for providing care to critically ill and injured patients and their families.
For the past four years, this multidisciplinary team of neurointensivists, surgeons, nurses, advanced practice providers, social workers, business associates, research staff, and clinician trainees has developed and rigorously tested an evolving family-centered service model for providing care to patients and their families.
The team implemented this service-model in two phases: The first phase promoted more frequent and direct communication between NICU staff and patient families by encouraging family members to attend daily morning intensive care unit (ICU) work rounds. The second phase focused on communicating with families during scheduled, advertised afternoon “family rounds” and providing emotional support to families of comfort measures only (CMO) patients with “memory box” care packages.
As part of the Society’s Patient-Centered Outcomes Research (PCOR)-ICU Collaborative, the Yale-New Haven Hospital NICU has formed a new Patient and Family Advisory Council (PFAC). The PFAC has been meeting and making recommendations to prioritize where the NICU team can improve upon its family-centered care model for the next phase, specifically looking at how to reach those families whose needs may not have been addressed because they were unable to attend prespecified rounding times.
“We are looking forward to the PFAC pointing us in new, effective directions,” said NICU team member David Y. Hwang, MD. “We have already gotten great ideas from our new council for plans for potential projects related to managing family expectations regarding ICU alarms, facilitating communication among family members for the same patient, and improving transitions of care from the NICU to the floor.”
It is time again to nominate a unit or program for the Society of Critical Care Medicine’s (SCCM) Family-Centered Care Innovation Award. If you know a unit or program that demonstrates novel, effective methods for providing care to critically ill and injured patients and their families, nominate them today.
Additional SCCM Awards
The Society offers numerous awards that recognize dedication and contributions to the field in a variety of areas. Nominate yourself or a colleague, or recognize your entire intensive care unit (ICU) team. Most award recipients receive complimentary registration to the 47th Critical Care Congress. Apply for these opportunities by August 1, 2017.